At SILLENE, every piece is designed to bring elegance, confidence, and timeless beauty to your collection.

If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date your order is delivered.

Eligibility for Returns

To be eligible for a return, items must be:

• Unworn, unused, and in original condition
• Returned with original packaging
• Accompanied by proof of purchase

For hygiene and quality assurance purposes, items showing signs of wear, damage, alteration, or misuse will not be accepted.

How to Request a Return

To initiate a return request, please contact our support team at info@sillene.com.

Please include your order number and the reason for your return in your message.

Once approved, we will provide detailed return instructions. Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@sillene.com so we can resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made jewelry
• Gift cards
• Final sale or clearance items

Exchanges

We currently do not offer direct exchanges.

If you wish to purchase a different item, we recommend returning your original order and placing a new order once your return is approved.

European Union 14-Day Cooling-Off Period

For orders delivered within the European Union, customers have the legal right to cancel or return their order within 14 days of delivery without providing a reason.

Returned items must remain unworn, unused, and in their original packaging with proof of purchase.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund approval.

Approved refunds will be processed back to your original payment method within up to 10 business days.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund approval, please contact us at info@sillene.com.