At SILLENE, we are committed to ensuring your jewelry arrives safely, efficiently, and with care.

All orders are processed on business days and shipped with tracking information.

Shipping Timeframes

Delivery times vary depending on the destination and shipping method selected at checkout.

• Standard Shipping: typically between 7–10 business days
• Express Shipping: typically between 3–7 business days

Delivery estimates may vary due to customs processing, high shipping volumes, promotional periods, holidays, or other external factors beyond our control.

Order Processing

Orders are processed within up to 2 business days after payment confirmation.

Orders placed after business hours, on weekends, or during public holidays will be processed on the next business day.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees depending on your country’s regulations.

SILLENE is not responsible for customs delays or additional charges imposed by local authorities.

Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned due to an incorrect address, incomplete information, or unsuccessful delivery attempts, additional shipping fees may apply.

Delivery Delays

While we work with trusted shipping partners, occasional delays may occur due to circumstances beyond our control.

SILLENE does not guarantee exact delivery dates.

Lost or Damaged Orders

If your order arrives damaged or if you experience any delivery issues, please contact us immediately at: info@sillene.com

Our team will be happy to assist you.